Experience Professional Services with Carolyn's Crazy Cleaning Gardening and Home Maintenance Pty Lt

TERMS AND CONDITIONS OF SERVICE

Bookings and Rostering

For all booking enquiries, please email bookings@cccghm.com. We will respond as promptly as possible.

Important: You will receive a text message 48 hours before your service.

Please reply “Yes” if you would like the service to go ahead, or “No” if you do not want the service.

These reminders do not list which service the message refers to. If you have more than one upcoming booking and are unsure which service the reminder is for, you are welcome to reply with more than just “Yes” or “No” (for example: “Is this for gardening or cleaning?”).

If you do not respond to the reminder, your service will proceed as scheduled.

Please note that if the service is cancelled when we arrive, or cancelled outside the required cancellation timeframe, the full-service fee may apply.

Any complaints regarding a service must be submitted within 8 hours of the service being completed and must include photographs of the issues as evidence. Clients should be aware that all complaints follow a formal review process and may not necessarily result in a discount. Please send all complaints or concerns to admin@cccghm.com.

If a staff member identifies an issue during a service that requires administrative attention, they may be required to take photographs and submit them to the office for review and documentation.

All services carry a two‑hour minimum charge, unless otherwise discussed and approved by CCCGHM management.

Due to our allergy and hygiene policy, clients must provide a mop, mop bucket, and vacuum cleaner. All other cleaning products are supplied unless the client prefers alternative products, in which case the client must provide them. We recommend tasselled mops for optimal results.

Accounts and Fees

For all account enquiries, please email, accounts@cccghm.com.

Staff are NOT permitted to accept cash payments.

Gifts for staff are limited to a maximum value of $20.00 unless discussed with CCCGHM management in advance. This ensures the gift can be noted appropriately in the client file. The same rule applies to giving staff any items to keep

Invoices are rounded up to the nearest half hour.

Invoices for completed services are emailed to your nominated email address within 24–48 hours of your service and are strictly payable within 7 days, unless otherwise arranged with CCCGHM.

Bank details for payment are listed at the bottom of each invoice. When paying via bank transfer, please ensure the invoice number is included in the payment description.

For regular services, we offer a direct debit option that helps clients avoid late fees. To register, click the green “Pay Now” button on your first invoice and follow the prompts. Direct debit payments are only processed when an invoice is issued and will be deducted on the due date shown on the invoice.

If staff arrive at the premises and are unable to gain access due to incorrect client instructions, or if less than 24 hours’ notice is given to cancel a service, the full service fee will be charged.

CCCGHM engages external debt collection services for unpaid accounts that remain outstanding beyond a reasonable period, and any associated fees will be added to the amount owing.